The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Visitor’s IP address and browser user agent string to help spam detection.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To contact you back once you have left a message requesting a call back
  • To leave a comment on the blog

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) We have a legitimate interest

How we store your personal information

After filling in a contact form, your information is securely stored on Google’s servers, which we use to store our emails and customer details.

We keep your name and contact details for 1 month. We will then dispose your information by deleting the email that was sent after you filled in the contact form on the site.

If you become a customer we will store your name and contact information indefinitely for accounting purposes and should you need our services again.

If leaving a comment on the blog, your name, email address and user IP is stored on our sites database which is securely encrypted.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint by filling in the contact form.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House,
Water Lane,
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk